Returns & Exchanges

60-day change-of-mind returns

You may request a change-of-mind return within 60 days of receiving your order. Items must be unused, with their original packaging and included accessories.

Requesting a return or exchange

Contact RelumaHealth with your order number and the items you wish to return or exchange. Please request return instructions before sending anything back so we can provide the correct return address.

For change-of-mind returns, you are responsible for return postage. If you request an exchange, we will confirm availability and any price or delivery difference before proceeding.

Refunds

Once the returned item has been received and checked against the change-of-mind conditions, we will notify you of the outcome. Approved refunds are issued to the original payment method unless otherwise agreed. Your payment provider may take additional time to display the refund.

Faulty, damaged or incorrect items

If your item arrives damaged, is incorrect or develops a fault, contact us with your order details and a description of the problem. We will assess the issue and provide the remedy required under Australian Consumer Law.

Where a product has a major failure, you may choose a refund or replacement. For other failures, we will provide the applicable remedy within a reasonable time.

Your consumer rights

The 60-day period and unused-item and original-packaging conditions apply to change-of-mind returns only. They do not limit your rights under Australian Consumer Law. You do not need original packaging or an unused item to make a consumer guarantee claim.